SHIPPING POLICY
At Pixie Wink Avenue, we strive to ship orders promptly and efficiently. However, please note that shipping times may vary based on your location and product availability. We are not liable for delays caused by shipping carriers, as these are beyond our control.
Processing Time
Most orders are processed and shipped within 2 working days. However, please keep in mind that our items are handmade, which may occasionally result in slight delays. We appreciate your understanding and patience as we ensure each product meets our high-quality standards.
Shipping Methods and Delivery Times
We primarily use USPS Ground for our shipments, which provides reliable and cost-effective delivery. The estimated delivery time for USPS Ground is typically 3-7 business days, depending on your location.
If you require expedited shipping or have specific delivery needs, please contact us via email or through our social media channels. We are always happy to accommodate special requests whenever possible.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment and estimate its arrival date.
Shipping Costs
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination. We strive to offer competitive shipping rates to ensure your products arrive safely and affordably.
International Shipping
We currently offer international shipping to select countries. Please note that international shipping times and costs will vary based on the destination and customs procedures. Any additional customs fees, duties, or taxes are the responsibility of the customer.
Lost or Damaged Packages
While we take great care in packaging your items securely, we understand that occasional issues may arise during transit. If your package is lost or arrives damaged, please contact our customer service team immediately. We will work with you and the shipping carrier to resolve the issue as quickly as possible.
Thank you for choosing Pixie Wink Avenue. We appreciate your business and are dedicated to providing you with high-quality, handmade products and exceptional customer service. If you have any questions or concerns about your order, please do not hesitate to reach out to us.